Qredet
Qredet

Terms & Conditions

Effective Date: March 25, 2026

General Terms of Use (GTU)

GENERAL TERMS OF USE (GTU)

WELCOME TO QREDET

The QREDET application (the "Application") is owned, operated, and provided by QREDET DIGITAL SARL ("QREDET"), a company incorporated under the laws of the Republic of Côte d'Ivoire with a share capital of 30,000,000 FCFA, having its registered office at Cocody II Plateaux ENA K12 Villa 245, Abidjan, Côte d'Ivoire, and registered under RCCM No. CI-ABJ-03-2024-B13-03616.

These General Terms of Use ("Terms") govern your access to, and use of the Application and all related services, products, websites, APIs, merchant solutions, payment functionalities, and associated technologies made available by QREDET.

By accessing, downloading, registering for, or using the Application, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms.

TECHNOLOGY PROVIDER DISCLAIMER

QREDET is a financial technology company providing contactless payment technology, payment infrastructure, merchant acceptance solutions, and related software services.

QREDET is not a bank, credit institution, deposit-taking institution, payment institution, electronic money issuer, investment firm, or other regulated financial institution. QREDET does not hold customer funds, maintain customer bank accounts, accept deposits, provide loans, issue electronic money, perform settlement activities, or undertake regulated banking functions.

All regulated financial services accessible through the Application are provided by licensed financial institutions operating under applicable laws and regulations.

BANKING PARTNER

Certain services available through the Application are provided in partnership with United Bank for Africa (UBA) Côte d'Ivoire ("UBA"), a licensed credit institution incorporated under the laws of Côte d'Ivoire, registered under RCCM No. CI-ABJ-2006-B-4936 and operating under banking license No. A0150H.

UBA operates under the supervision of the Central Bank of West African States (BCEAO) and remains solely responsible for:

  • Customer account management
  • Safeguarding customer funds
  • Payment authorization and processing
  • Settlement and reconciliation activities
  • Banking operations
  • Regulatory compliance obligations applicable to financial institutions
  • Other regulated banking services.

QREDET and UBA CI work together to deliver secure, reliable, and efficient digital payment services to users.

ARTICLE 1 – ACCEPTANCE OF TERMS

By accessing or using the Application, you agree to comply with these Terms and all applicable laws and regulations. If you do not agree to these Terms, you must not use the Application.

Your acceptance of these Terms constitutes a legally binding agreement between you and QREDET.

ARTICLE 2 – DEFINITIONS

  • Application: The mobile application, website, APIs, merchant portals, dashboards, and related software services.
  • User: Any individual or legal entity accessing or using the Application.
  • Merchant: Any business, organization, or professional user utilizing the Application to accept payments from customers.
  • Banking Partner: Any licensed financial institution authorized to provide regulated financial services through or in connection with the Application.
  • SoftPOS: Software technology that enables a compatible smartphone or device to function as a contactless payment acceptance terminal.
  • Transaction: Any payment, transfer, collection, or financial operation initiated through the Application and processed by the applicable Banking Partner.
  • Personal Data: Any information relating to an identified or identifiable individual processed through the Application.

ARTICLE 3 – ACCOUNT CREATION, LINKING, AND SECURITY (KYC)

To ensure compliance with applicable laws, regulatory requirements, and security standards, users may be required to complete identity verification procedures before accessing certain services.

3.1 Eligibility

Users must be at least eighteen (18) years of age and possess the legal capacity required to enter into binding agreements.

3.2 Identity Verification (KYC)

QREDET and its Banking Partners may require users to provide valid identification documents, contact information, biometric verification, and other information necessary to satisfy Know Your Customer (KYC), Anti-Money Laundering (AML), and Counter-Terrorist Financing (CTF) requirements.

3.3 Account Linking

Users may be required to link an eligible bank account, payment card, or other approved payment instrument to access certain services offered through the Application.

3.4 Accuracy of Information

Users represent and warrant that all information provided during registration, onboarding, or verification is accurate, complete, and up to date.

3.5 Suspension

QREDET and/or the applicable Banking Partner reserve the right to suspend, restrict, or terminate access to the Application where required for security, regulatory compliance, fraud prevention, legal obligations, or where inaccurate information has been provided.

ARTICLE 4 – SERVICES AVAILABLE THROUGH QREDET

Subject to eligibility requirements, regulatory compliance, and service availability, users may access one or more of the following services through the Application:

4.1 Contactless Payments

Users may initiate and receive contactless payments through supported payment methods, including:

  • Near Field Communication (NFC) technology
  • QR Code payments
  • Mobile payment devices
  • Other payment methods supported by the applicable Banking Partner.

4.2 Merchant Payment Acceptance (SoftPOS)

Eligible merchants may utilize the QREDET SoftPOS solution to accept digital payments directly on compatible smartphones or devices without requiring dedicated payment terminal hardware.

4.3 Money Transfers

Where enabled by the applicable Banking Partner, users may initiate transfers to:

  • Other registered users
  • Accounts held with participating financial institutions
  • UBA accounts
  • Other approved financial institutions within supported jurisdictions.

4.4 Bill Payments and Value-Added Services

Users may access bill payment and related services, including payments for:

  • Utilities
  • Educational institutions
  • Telecommunications services
  • Government services
  • Other service providers supported by the Application.

4.5 Service Availability

Certain services may be subject to eligibility requirements, transaction limits, regulatory restrictions, geographic limitations, and Banking Partner approval. QREDET reserves the right to modify, suspend, restrict, or discontinue any service at any time in accordance with applicable laws and operational requirements.

ARTICLE 5 – ROLES AND RESPONSIBILITIES

5.1 QREDET's Role

QREDET acts solely as a technology provider and is responsible for:

  • Development and maintenance of the Application.
  • Payment technology infrastructure.
  • Merchant acceptance technology.
  • Software updates and platform enhancements.
  • Technical support services.
  • Security monitoring and fraud prevention tools
  • Related technology services.

QREDET does not hold customer funds, manage customer accounts, perform settlement activities, issue electronic money, provide banking services, or undertake regulated financial activities unless expressly authorized by applicable law.

5.2 Banking Partner's Role

The Banking Partner remains solely responsible for:

  • Customer account management.
  • Safeguarding customer funds.
  • Payment authorization and processing.
  • Settlement and reconciliation activities.
  • Transaction execution.
  • Regulatory compliance obligations.
  • Anti-Money Laundering (AML) controls.
  • Know Your Customer (KYC) obligations
  • Other regulated banking services.

The Banking Partner assumes legal and regulatory responsibility for all banking activities performed through the Application.

5.3 Cooperation Between QREDET and the Banking Partner

QREDET and the Banking Partner work together to provide users with secure, efficient, and reliable digital payment services. However, each party remains responsible for its respective obligations as described in these Terms and under applicable laws and regulations.

ARTICLE 6 – FEES, PRICING, AND CHARGES

6.1 Application Access

Downloading, installing, and registering for the Application may be provided free of charge unless otherwise specified.

6.2 Transaction Fees

Certain services available through the Application may be subject to fees, charges, commissions, or other costs, including but not limited to:

  • Money transfers
  • Merchant payment acceptance services
  • Bill payment services
  • Value-added services
  • Other services designated by QREDET or the Banking Partner.

6.3 Fee Disclosure

Applicable fees shall be disclosed to users before completion of the relevant transaction and shall be available through the Application, fee schedule, website, or other official communication channels.

6.4 Changes to Fees

QREDET and/or the applicable Banking Partner reserve the right to modify fees, charges, or pricing structures at any time, subject to reasonable prior notice where required by applicable law.

6.5 Taxes

Users remain responsible for any taxes, duties, levies, or governmental charges arising from their use of the Application or related services, except where such obligations are expressly assumed by QREDET or the applicable Banking Partner.

ARTICLE 7 – ERRORS, DISPUTES, FRAUD, AND CUSTOMER SUPPORT

QREDET and its Banking Partners are committed to providing users with efficient support and transparent dispute resolution processes.

7.1 Transaction Authorization

Transactions authorized using a PIN, biometric authentication, password, one-time password (OTP), or other approved authentication method shall be deemed authorized by the user.

Users are responsible for verifying transaction details, including recipient information and transaction amounts, prior to authorizing any transaction.

7.2 Incorrect Recipient Information

Where a user initiates a transaction using incorrect recipient information, the user must immediately notify QREDET and/or the applicable Banking Partner.

QREDET and the Banking Partner will use commercially reasonable efforts to assist in recovering or reversing the transaction where possible; however, recovery cannot be guaranteed and remains subject to the processing status of the transaction and applicable regulations.

7.3 Merchant and Purchase Disputes

QREDET acts solely as a technology provider and is not a party to transactions involving the sale of goods or services between merchants and customers.

Any dispute relating to the quality, delivery, warranty, suitability, or performance of goods or services purchased from a merchant must be resolved directly between the customer and the merchant.

Where appropriate, QREDET may provide transaction records or payment confirmations to support dispute resolution efforts.

7.4 Fraud, Unauthorized Transactions, and Chargebacks

Users must immediately notify QREDET and the applicable Banking Partner upon becoming aware of:

  • Unauthorized account access
  • Suspicious account activity
  • Unauthorized transactions
  • Loss or theft of a device
  • Loss of authentication credentials
  • Suspected fraud.

Upon notification, the Banking Partner may investigate the matter and take appropriate measures in accordance with applicable laws, regulations, card scheme rules, and internal procedures.

7.5 Chargebacks

Chargeback requests relating to card transactions shall be processed in accordance with the applicable rules of Visa, Mastercard, GIM-UEMOA, or any other relevant payment network.

QREDET may provide supporting transaction records, logs, and technical evidence to assist the Banking Partner and affected parties during chargeback investigations.

7.6 Customer Support

Users may contact QREDET customer support through the communication channels made available on the Application or website.

QREDET will make commercially reasonable efforts to respond to inquiries, complaints, and support requests within a reasonable timeframe.

ARTICLE 8 – USER SECURITY OBLIGATIONS AND ACCEPTABLE USE

8.1 Account Security

Users are solely responsible for maintaining the confidentiality and security of their:

  • Passwords
  • PIN codes
  • Authentication credentials
  • One-time passwords (OTP)
  • Security questions
  • Access devices.

Users must not disclose such information to any third party.

8.2 Device Security

Users are responsible for ensuring that devices used to access the Application:

  • Are protected by passwords, PINs, or biometric authentication
  • Are regularly updated with security patches
  • Are free from malware and malicious software
  • Have not been modified through rooting, jailbreaking, or other unauthorized alterations.

8.3 Reporting Security Incidents

Users must immediately notify QREDET and the applicable Banking Partner in the event of:

  • Loss or theft of a device
  • Suspected account compromise
  • Unauthorized access attempts
  • Any security incident affecting their account.

8.4 Prohibited Activities

Users shall not use the Application for any unlawful, fraudulent, deceptive, abusive, or unauthorized purpose.

Prohibited activities include, but are not limited to:

  • Money laundering
  • Terrorist financing
  • Fraudulent transactions
  • Identity theft
  • Use of false or misleading information
  • Sale of illegal goods or services
  • Gambling activities prohibited by law
  • Unauthorized financial services activities
  • Violations of sanctions or embargo regulations
  • Introduction of malware or malicious software
  • Unauthorized access to systems or networks
  • Reverse engineering, decompilation, or tampering with the Application
  • Any activity that may compromise the security, integrity, or availability of the Services.

QREDET reserves the right to suspend, restrict, or terminate access to the Application where prohibited activities are suspected or identified.

ARTICLE 9 – PRIVACY AND DATA PROTECTION

QREDET is committed to protecting the privacy, confidentiality, and security of personal information processed through the Application.

Personal information is collected, processed, stored, disclosed, and protected in accordance with:

  • Applicable laws of the Republic of Côte d'Ivoire
  • Law No. 2013-450 relating to the protection of personal data
  • Applicable regulations issued by ARTCI
  • Banking Partner requirements
  • QREDET's Privacy Policy.

The categories of personal information collected, the purposes of processing, user rights, data retention practices, security measures, and data-sharing practices are described in QREDET's Privacy Policy, which forms an integral part of these Terms.

Users may exercise their privacy rights, including rights of access, correction, deletion, objection, and data portability, in accordance with applicable laws and the procedures described in the Privacy Policy.

By using the Application, users acknowledge and consent to the processing of personal information as described in the Privacy Policy and applicable legal requirements.

ARTICLE 10 – INTELLECTUAL PROPERTY

10.1 Ownership

The Application, including all software, source code, APIs, SDKs, databases, user interfaces, designs, graphics, logos, trademarks, trade names, documentation, content, and related technology (collectively, the "Intellectual Property"), is and shall remain the exclusive property of QREDET DIGITAL SARL or its licensors.

10.2 Limited License

Subject to compliance with these Terms, QREDET grants users a limited, non-exclusive, non-transferable, revocable license to access and use the Application solely for its intended purpose.

10.3 Restrictions

Users shall not:

  • Copy, reproduce, distribute, modify, or create derivative works from the Application
  • Reverse engineer, decompile, disassemble, or attempt to discover the source code of the Application
  • Remove or alter any proprietary notices
  • Use QREDET's trademarks, logos, or branding without prior written authorization
  • Exploit the Application or any Intellectual Property for commercial purposes except as expressly authorized by QREDET.

Any unauthorized use of QREDET's Intellectual Property may result in legal action and termination of access to the Application.

ARTICLE 11 – SERVICE AVAILABILITY, MAINTENANCE, AND FORCE MAJEURE

11.1 Service Availability

QREDET shall use commercially reasonable efforts to maintain the availability, security, and performance of the Application.

While QREDET aims to provide continuous access to its services, uninterrupted availability cannot be guaranteed.

11.2 Maintenance and Updates

QREDET may perform scheduled or emergency maintenance activities, software updates, security patches, infrastructure upgrades, or service enhancements from time to time.

Were reasonably practicable, users will be notified in advance of scheduled maintenance that may affect service availability.

11.3 Service Interruptions

The Application may occasionally experience interruptions, delays, or temporary unavailability resulting from:

  • Maintenance activities
  • Telecommunications failures
  • Third-party service disruptions
  • Banking Partner systems
  • Network congestion
  • Cybersecurity incidents
  • Other technical or operational issues.

QREDET shall not be liable for interruptions beyond its reasonable control.

11.4 Force Majeure

Neither QREDET nor the Banking Partner shall be liable for any delay, interruption, or failure to perform obligations resulting from events beyond their reasonable control, including:

  • Natural disasters
  • Floods
  • Fires
  • Epidemics or pandemics
  • Acts of government
  • Regulatory actions
  • Civil unrest
  • War
  • Terrorist acts
  • Telecommunications failures
  • Internet outages
  • Utility failures
  • Other force majeure events.

ARTICLE 12 – ACCOUNT SUSPENSION AND TERMINATION

12.1 User-Initiated Closure

Users may close their accounts at any time by following the procedures provided within the Application or by contacting customer support.

12.2 Suspension or Restriction

QREDET and/or the applicable Banking Partner may suspend, restrict, or terminate access to the Application where necessary to:

  • Comply with applicable laws or regulations.
  • Protect users, merchants, or the Application.
  • Prevent fraud, abuse, or security threats.
  • Investigate suspicious activity.
  • Enforce these Terms
  • Comply with lawful instructions from competent authorities.

12.3 Effect of Termination

Termination or suspension of an account shall not affect:

  • Rights accrued prior to termination
  • Outstanding obligations
  • Ongoing investigations
  • Regulatory reporting obligations
  • Any provisions intended to survive termination.

ARTICLE 13 – GOVERNING LAW AND DISPUTE RESOLUTION

13.1 Amicable Resolution

Users agree to first attempt to resolve any dispute, complaint, or claim arising out of or relating to the Application through good-faith discussions with QREDET.

Users may submit complaints through the support channels made available by QREDET.

13.2 Formal Disputes

Where a dispute cannot be resolved amicably within thirty (30) days of written notification, either party may pursue available legal remedies.

13.3 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Côte d'Ivoire and applicable OHADA regulations.

13.4 Jurisdiction

Subject to applicable mandatory laws, the courts of Côte d'Ivoire shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms, the Application, or the services provided by QREDET.